Empower your Team and Clients to Report and Resolve Bugs 2x Faster
SureFeedback helps you track and resolve bugs efficiently so that you can deliver bug-free clients projects faster.
Visual Bug Reporting
Point, click & describe. Bug reporting has never been this easy. SureFeedback makes it easy for Techie and Non Techie users to report, track and resolve bugs.
Clearer Feedback, Faster Resolution
SureFeedback helps developers reproduce and resolve bugs by providing additional technical info, including: Console logs, Network requests, Browser info, Device, Comments And more!
Help Developers resolve bugs
SureFeedback helps developers reproduce and resolve bugs by providing additional technical info, including: Console logs, Network requests, Browser info, Device, Comments And more!
Keep track of changes.
SureFeedback keeps an interactive history of every project so that you can compare past iterations with present ones. You can also restore previous versions with the click of a button.
Integrate with other tools
Report bugs within seconds without disrupting your workflow. SureFeedback can provide automatic real time reporting by integrating with your favourite project management tools
Trusted by Most Efficient QA Teams
Hear from our satisfied users.
I work at a mid-size agency and SureFeedback has been invaluable for tracking internal and client feedback in a centralized, user-friendly way.
Topher
McCulloch – Senior Front End Developer at Pivot Design
Brilliant plugin and great value-add to any web or design agency. SureFeedback definitely delivers on all fronts, INCLUDING super fast support.
Ryan Hudson
Agency Owner at Hello Hudson
Frequently Asked Questions
If your question is not listed, please contact us from here
SureFeedback Cloud is our fully hosted platform. You connect your site and start collecting visual feedback immediately without installing or maintaining anything. It works across WordPress, Shopify, and custom websites using a lightweight JavaScript widget.
SureFeedback Self Hosted is the WordPress plugin version. It runs inside your own WordPress installation, and all projects and feedback are managed from your WordPress dashboard.
Cloud is ideal if you want zero maintenance, predictable performance, and multi-platform support.
Self Hosted is ideal if you prefer to keep everything inside WordPress and manage it yourself.
In most cases, yes.
Because Self Hosted runs on WordPress, you or your team will handle plugin installation, WordPress updates, backups, security, and hosting performance.
If you want the simplest setup with the least maintenance, SureFeedback Cloud is usually the easier option.
Self Hosted plans are based on the number of dashboard sites you can run.
A dashboard site is a WordPress installation where SureFeedback is installed and where you manage all projects and feedback. From one dashboard site, you can connect and manage multiple client sites and projects.
If your staging site is a separate WordPress installation, it is usually treated as another dashboard site. If it shares the same installation, it is typically not
If staging environments are important to your workflow, we recommend confirming your setup with support before purchasing.
In most cases, no.
SureFeedback is built to be lightweight and only runs when someone is leaving feedback, so it should not affect normal browsing performance.
Overall speed will still depend on your hosting quality, theme, and active plugins. If you want the most consistent performance without managing servers or tuning WordPress, SureFeedback Cloud is often the simpler choice because it runs on our fully managed platform.
Updates work like any standard WordPress plugin.
When we release a new version, it appears in your WordPress dashboard under Plugins or Dashboard → Updates. You decide when to install it, either immediately or after testing on staging.
This gives you full control to test changes, avoid unexpected updates, and update on your own schedule.
Lifetime plans include all future updates.
Self Hosted plans include product support and documentation to help you with setup, configuration, and day-to-day usage.
Support covers plugin functionality, setup guidance, and product related questions. For hosting level issues such as server configuration, caching conflicts, or third-party plugin problems, assistance from your developer or hosting provider may also be required.
Yes, self hosted supports branding and customization options depending on your plan, including white labeling and workflow customization.
If you are planning a fully branded client experience or advanced workflows, we recommend reviewing the plan features carefully or confirming details with our team before purchasing.
Self Hosted includes a 14-day money back guarantee on your first purchase.
This allows you to test the plugin in your workflow before committing long term.
Refunds are generally not available on renewals.
Yes.
SureFeedback originally started as a plugin and later evolved into a standalone Cloud platform to deliver faster performance, better stability, real-time collaboration, and multi-site management.
If you start with Self Hosted and later move to Cloud:
– Your existing plugin license remains valid for its term.
– Existing plugin users receive one year of free access to the Cloud Starter plan.
– Migration of existing projects may require a fresh setup with guidance from support, as there is no one-click automated transfer publicly available.
Cloud is recommended for growing teams that need scalability and cross-platform support.